Two chat apps can be built with very different priorities, one focused on ease and the other on handling orders smoothly. The ease focused app stays light, made only for personal talk with people you already know. The order focused app adds a full profile, saved quick answers, an auto greeting, and a catalog for products. This piece explains both priorities clearly, using plain words,... https://anantya.ai/blog/whatsapp-business-vs-whatsapp/